Last Updated: March 7, 2026

1. Acceptance of Terms

By accessing or using the website located at southcharlotteservices.org (the “Site”), requesting a quote, scheduling a service, or engaging South Charlotte Services for any work, you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, please do not use this Site or our services.

These Terms apply to all visitors, customers, and others who access or use the Site or our services in the greater Charlotte, North Carolina area, including Mecklenburg County, Union County, Fort Mill SC, and Tega Cay SC.

2. About South Charlotte Services

South Charlotte Services is a Charlotte-area TV mounting and home improvement company founded in 2007 and owned by John Clay, a retired builder and AV integrator with over 30 years of residential construction experience in the Charlotte market. John personally built 3,200 single-family homes and 2,300 townhomes through his career with Westminster Homes, John Crosland, Crestwood Homes, and Scenic Homes. We are licensed, insured, and background-checked.

• Business Name: South Charlotte Services
• Owner: John Clay
• Address: 4023 Pemberton Drive, Charlotte, NC 28210
• Phone: 704-442-7019
• Email: [email protected]
• Website: southcharlotteservices.org

3. Services

South Charlotte Services provides professional TV mounting, home improvement, and related residential services, including but not limited to:

• TV mounting on all wall types — drywall, brick, stone, plaster, and metal studs
• Fireplace and above-mantel TV mounting
• Samsung Frame TV installation
• In-wall and surface wire concealment
• Outdoor TV mounting
• Motorized TV mounts and soundbar mounting
• Home theater installation
• Attic stair replacement
• Hidden Murphy door installation
• Safe room installation
• Custom carpentry and shelving
• Ceiling fan installation
• Estate maintenance and upkeep
• Handyman services

Service availability may vary based on location, scheduling, and project scope. South Charlotte Services reserves the right to decline any job that falls outside its scope of services or presents safety or structural concerns as determined by our technician on site.

4. Estimates and Quotes

All estimates and quotes provided by South Charlotte Services — whether verbal, by phone, by email, or through our online estimate request form — are based on information provided at the time of inquiry and are subject to revision upon on-site assessment.

A written quote provided after an on-site assessment represents the agreed price for the stated scope of work. Any changes to scope, materials, or site conditions discovered during the job may result in a price adjustment, which will be communicated to the customer before proceeding.

Price Match Promise: We will beat any written quote for equivalent services from a licensed, insured Charlotte-area competitor. The competing quote must be in writing and presented prior to work commencing.

5. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing. Accepted payment methods include cash, check (payable to South Charlotte Services), and major credit cards. For larger projects or multi-day jobs, a deposit may be required prior to scheduling and will be specified in the written quote for that project.

Unpaid balances past 30 days may be subject to a late fee and/or referral to collections. South Charlotte Services reserves the right to pursue all available legal remedies for non-payment under applicable North Carolina law.

6. Cancellation and Rescheduling

We ask that customers provide at least 24 hours’ notice to cancel or reschedule a confirmed appointment. Cancellations made with less than 24 hours’ notice may result in a cancellation fee, particularly for large or multi-TV jobs where time has been reserved exclusively for that project.

South Charlotte Services reserves the right to reschedule appointments due to weather, illness, or other unforeseen circumstances. We will notify customers as promptly as possible and work to find the earliest available alternate date.

7. The Lifetime No-Fall Guarantee

South Charlotte Services backs every installation with a Written Lifetime No-Fall Guarantee. If any TV or mounting installation we perform ever fails due to workmanship, we will return and correct it at no charge to the original customer at the original installation address.

This guarantee applies to all TV mounting installations performed by South Charlotte Services on all wall types. It does not cover damage caused by third-party modifications, customer misuse, removal and reinstallation by others, or acts of nature. The guarantee is non-transferable and applies to the original installation only.

8. Limitation of Liability

South Charlotte Services carries general liability insurance and takes every reasonable precaution to protect your property during all service visits. In the unlikely event of accidental damage caused by our work, we will address it in good faith.

To the maximum extent permitted by applicable law, South Charlotte Services shall not be liable for indirect, incidental, or consequential damages; loss of use, revenue, or profits; damage to pre-existing hidden conditions (including undisclosed wiring, plumbing, or structural defects) not disclosed prior to service; or damage caused by customer-supplied hardware, mounts, or materials.

Our total liability for any claim arising from services rendered shall not exceed the amount paid to South Charlotte Services for those specific services. All claims must be reported in writing within 14 days of service completion.

9. Property Access and Safety

Customers are responsible for ensuring safe and adequate access to the work area prior to our arrival. This includes clearing furniture, providing unobstructed access to wall surfaces, attic hatches, and electrical panels (as applicable), and ensuring pets and children are safely away from the work area during service.

Our technician reserves the right to decline or postpone work if site conditions are determined to be unsafe. In such cases, the service visit may be rescheduled at no penalty to the customer.

10. Intellectual Property

All content on the South Charlotte Services website — including text, images, videos, graphics, logos, and code — is the property of South Charlotte Services or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on this Site without express written permission from South Charlotte Services. The four project videos on our YouTube channel are owned by South Charlotte Services. Unauthorized reposting or commercial use of those videos is prohibited.

11. Website Accuracy

South Charlotte Services makes reasonable efforts to maintain accurate pricing, service descriptions, and service area information on this Site. However, we make no warranty that all content is complete, current, or error-free. Pricing shown on the Site represents a starting point and may vary based on job scope, wall type, and site conditions. We reserve the right to correct errors and update any content at any time without prior notice.

12. Third-Party Links

This Site contains links to third-party platforms including Google, Yelp, Houzz, Facebook, and Nextdoor. These links are provided for convenience only. South Charlotte Services does not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party site.

13. Privacy

Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using this Site, you consent to the data practices described in our Privacy Policy.

14. Governing Law and Dispute Resolution

These Terms of Use are governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law provisions. Any dispute arising under or related to these Terms, this Site, or services provided by South Charlotte Services shall be resolved in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to personal jurisdiction in those courts.

Prior to pursuing formal legal action, both parties agree to make a good-faith effort to resolve the dispute directly. Contact us at 704-442-7019 or [email protected] to discuss any concerns.

15. Changes to These Terms

South Charlotte Services reserves the right to update or modify these Terms of Use at any time. Changes will be posted on this page with an updated “Last Updated” date at the top. Your continued use of this Site or our services following any posted changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

16. Contact Us